January 21, 2019

Changing Case Owner Assignment Email Template in Salesforce

Problem Description : Salesforce customer/users receive the standard/default email every time a case is assigned to him/her. The template cannot be modified as the user will not have access to that email template. Challenges to User/Developer : A workaround for this is to create a brand new workflow with a custom email template.
January 21, 2019

Salesforce – How to Prevent Auto-Reply for an Email to case in Salesforce ?

Problem Description : Salesforce customers/users have issues adding email to the activity tab and customizing the email to send new mail every time. Challenges to User/Developer : Enable Email-to-Case and then create a custom email action